Privacy Policy

Effective date: 05/08/2024

www.snowygumbox.com (the “Site”) is owned and operated by Snowy Gum Box. Snowy Gum Box is the data controller and can be contacted at: contactus@snowygumbox.com 

Purpose 

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site’s cookie policy. 

This Privacy Policy applies in addition to the terms and conditions of our Site. 

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR. 

Consent

By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw  your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdraw your consent unlawful. 

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. 

We rely on the following legal basis to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect 

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. 

Data Collected Automatically 

When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Clicked Links; and

  4. Content viewed.

For customers

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  1. Billing and shipping address;

  2. Details relating to your purchase (for example, your shirt size);

  3. Email address;

  4. Name; and

  5. Phone number. 

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Stripe Payments & PayPal will also collect payment information from you. You can read their privacy policy at https://stripe.com/au/privacy https://www.paypal.com/myaccount/privacy/privacyhub

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Form Block Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  1. Information about your browser, network and device;

  2. Web pages you visited prior to coming to this website;

  3. Web pages you view while on this website; and

  4. Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalised form.

For Use of Share Buttons

This website includes share buttons which enable you to share pages or other content from this site to the following third party services. If you click a share button, these third parties may receive your personal data, including:

  1. Information about your browser, network and device;

  2. Details about the web page or content you shared or proposed to share; and

  3. Your IP address. 

For Use of Blog Comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  1. Your name (which will be displayed as part of your posted comment);

  2. Your email address (optional, to let you know if someone replies to your comment); and 

  3. Your website URL (optional). 

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

Information about your browser, network and device;

  1. Details about the web page or content you shared or proposed to share; and

  2. Your IP address. 

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  1. Billing and shipping address(es);

  2. Details about your orders (for example, your shirt size);

  3. Email address;

  4. Name; and

  5. Phone number. 

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  1. Information about your browser, network, or device;

  2. Information about this site and the page you’re viewing on it; and

  3. Your IP address. 

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics 

  2. Clicks

  3. Internal links

  4. Pages visited

  5. Scrolling

  6. Searches

  7. Timestamps

Emails

Abandoned Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account;

  2. You add a product which is in stock to your shopping cart; and 

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  1. You’ve created a customer account;

  2. Your customer account password has been reset or updated;

  3. You’ve made a purchase; and 

  4. Your order has shipped. 

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Who We Share Personal Data With

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy. 

Third Parties

We may share user data with the following third parties;

  1. Shipping fulfilment.

We may share the following user data with third parties:

  1. Order information.

We may share user data with third parties for the following purposes:

  1. To manage and fulfill orders.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose. 

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

  1. Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

  2. Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy. 

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices. 

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

How We Protect Your Personal Data

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers

We disclose user personal data to the following countries:

  1. Australia.

When we transfer user personal data we will protect that data as described in this Privacy policy and comply with applicable legal requirements for transferring personal data internationally.

If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:

  1. The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or 

  2. We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient. 

Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and 

  7. Right to object.

Children

The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact us. 

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact us at:

contactus@snowygumbox.com

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals. 

 How to Opt-Out of Data Collection, Use or Disclosure 

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking the ‘unsubscribe’ button on the bottom of any marketing email or updating your email preference under ‘your account’

  2. You can opt-out of the collection of non-essential cookies. You can opt-out by when the banner pops up, you can click the decline button.

Cookie Policy

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We use the following types of cookies on our Site:

Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

  1. Analytical cookies

Analytics cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and 

  1. Targeting cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you. 

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend the Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes of this Privacy Policy. 

Complaints 

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. 

Contact Information

If you have any questions, concerns or complaints, you can contact us at contactus@snowygumbox.com